Our customer service department is dedicated to providing our clients with the best possible support. We have a professional after-sales service team, for any of your question please feel free to contact us, we will reply to you within 1 business day.
Our office hours are Monday through Friday, from 8 AM to 6 PM, Beijing time, excluding public holidays. Some of us work from home, added some flexibility to the office hour. If you have any service feedback or questions about us, please contact firstname.lastname@example.org anytime or call us at 86 0760 8338926 during office hours. We’ll do our best to make sure that you are satisfied with our product and services.
Our agents are here to help you with the following points:
All the products MEISU provided have a 2-year warranty against defect; Quality problems in the warranty period, maintenance costs are borne by MEISU; If damage to the products caused due to the Buyer's faulty operation, regardless of warranty, MEISU would be happy to make remedy based on certain Shipping and handling charges.
In the unlikely event that something goes wrong with your delivery, MEISU is ready to help make it right. If you have received merchandise that is damaged or defective or wrong, please have a photo illustrating the problem ready to email to the agent that takes care of the order.
Within 10 to 20 days of receipt, we will send you a replacement at our cost or full refund based on your request.
We are humbled to accept feedback and criticism, which we believe will help us to become stronger and better.
If you have any suggestions or complaints, please leave your precious comments below.